Contact Us

Don’t be shy! We’re happy to answer any questions you have about our services.
Please read through our FAQ & if you have any other inquiries, just fill out the provided form and Vanessa will get back to you in a few business days.

Thanks for your interest & support!


 

3915 Fredericksburg Road
San Antonio, TX, 78201
United States

210-334-0403

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FAQ

Tru Piercings caters to individuals that expect quality when it comes to their luxury products and services. We have an immense passion for high end jewelry and the expertise to make sure your new adornment looks incredible.

FAQ


  • Do you accept walk-ins or are you by appointment only?

Ear curated by Vanessa

We welcome walk-ins, but we prioritize appointments.

Booking an appointment is a breeze! Click on the “Book an appointment” button in the main menu, and pick a convenient date and time that suits your schedule.

Please be aware that you must provide your credit card details to book an appointment. There is a 100% cancellation fee, but don't worry, you'll only be charged if you fail to provide at least 24 hours' notice of cancellation. Cancelling your appointment is simple using the GlossGenius app.

Also, please note that if you decide to dispute any no-show fees, we'll need to review your account as this goes against our policies. We always strive to provide our clients with the best possible service and appreciate your understanding in this matter.

  • Where are you located?

Our studio is nestled inside Prestige Collective Tattoo, which is conveniently located near the Wonderland of Americas Mall. The nearby businesses include South Garden Chinese and Cash America Pawn. You can easily spot our building with a big sign that says "TATTOO" and a street sign that says "PIERCINGS". To find us, you can search for "Prestige Collective Tattoo" or "Tru Piercings" in your GPS.

  • How much do you charge?

We offer a range of piercing fees from $45 to $60 for a single piercing. If you want to get additional piercings in the same session, we offer a discount of $35 for each piercing after the first one (excluding genital and surface work).

Please note that the cost of jewelry varies based on your choices. The size, material, and gemstones you pick will determine the price. We offer a titanium bead option starting at $25, while our gold tops begin around $55 and can go as high as $800 or more.

We accept various payment methods, including cash, American Express, Visa, Mastercard, Discover Card, Apple Pay, and Samsung Pay. You can choose the one that suits you best.

  • Why do you charge more than other shops in the area?

We take pride in our work and are committed to delivering the best. We attend industry conferences and visit reputable studios to adopt techniques that benefit our clients. Our pricing reflects fair compensation for our highly skilled professionals. We aim to uplift our clients through the artistry of fine jewelry and body piercings. Trust us to provide an exceptional experience that goes beyond expectations.

  • What do you use to sterilize my jewelry?

We utilize a highly effective autoclave, known as a Statim, to sterilize all of the tools and jewelry used on our clients. All tools are thoroughly washed, ultrasonically cleaned, and then autoclaved before each use. We use new needles and jewelry for every procedure, never reusing them. Additionally, we conduct monthly spore tests to ensure the proper functioning of our machines. You can rest assured that we take your safety and cleanliness seriously and you are in good hands.

  • What do I need to be pierced by you?

WE ARE NOT OFFERING SERVICES TO MINORS UNTIL FURTHER NOTICE.

If you are 18 or older you must have a valid state ID to be pierced. All clients are required to fill out a form with an included ID each time a piercing is performed. 

If you are 15-17 years of age you must have:

  1. A valid state-issued ID with the same last name and address as the parent’s state-issued ID.

  2. A parent or guardian is present with a valid state ID.

The only piercing we offer to anybody 3-14 years of age is ear lobes. Children younger than 15 will need the original copy of their birth certificate and their parent/guardian present with their valid state-issued ID to be pierced.

  • What styles/brands of jewelry do you offer?

We are thrilled to collaborate with the top jewelry manufacturers worldwide, ensuring that we provide only the finest quality jewelry. Our collection exclusively features internally threaded/threadless, implant-grade options and you won't find any cheap, costume jewelry here. To keep things fresh and exciting by operating on a "rotating case" system. We carefully curate a selection of jewelry for display every 6-8 months. While our primary focus is gold, we also offer a titanium bead option for those seeking bespoke services without a high price tag. We assure you that we offer a wide range of sizes to ensure a perfect fit for everyone.

Here are a few of the brands that we proudly carry:

- Quetzalli

- Body Gems

- Mettle and Silver

- Norvoch

- Auris

- Modern Mood

- Pupil Hall (Limited quantities available)

- Anatometal

- Buddha Jewelry Organics

- Neometal

- Divinity Metals

- Vira

- Dusk

* It's essential to note that all the flat-backs we use are made from implant-grade titanium, ensuring the highest standards of quality and safety.

  •  Is there anything I should do to prepare for my appointment?

    Yes!

  • We kindly request that you ensure you have the necessary documents with you. Adults will need to present a valid government-issued ID for verification purposes.

  • To ensure a comfortable experience, we recommend having a meal at least 4 hours before your appointment. This will help prevent lightheadedness during the piercing process.

  • When it comes to attire, it's best to dress in comfortable clothing. If you're receiving a piercing in an area other than your face or ears, wearing easily removable garments is advisable. For those with a nipple piercing appointment, a non-padded bra and a button-down shirt would be ideal.

  • Clients receiving genital piercings should opt for comfortable, loose-fitting bottoms and breathable cotton underwear.

  • If you're getting a facial piercing, it's beneficial to wear minimal or no makeup, as it will be wiped off in the specific area during the process.

  • For ear piercings, we kindly ask that you have your hair picked up and out of the way. Having a hair tie or bobby pins on hand will be helpful. If you have any uncertainties about what you should do, please don't hesitate to ask us. We're here to assist you in every way possible

  • .What if you don't have the jewelry I'm looking for?

    WE ARE NOT CURRENTLY OFFERING ANY CUSTOM JEWELRY ORDERS AT THIS TIME DUE TO OUTSTANDING WAIT TIMES.

No need to worry, we offer custom orders! We require half of the payment to order and the rest is due at pickup. Jewelry orders are never a problem, so don't be afraid to ask for what you want! Typical jewelry orders may take 2-12 weeks (sometimes longer) to arrive depending on production times with the preferred company. A custom jewelry order contract is required for all purchases and deposits on ordered jewelry are non-refundable. Jewelry must be picked up within 30 days of arrival or it will go into the display to be sold at full price.

  • Does it hurt?

We understand that everyone's experience with piercings can differ, and we acknowledge that some people may feel more sensitive or anxious than others. However, we want to assure you that there's no need to worry! We are confident in our ability to guide and assist you throughout the process, ensuring the easiest and most comfortable experience possible. Your well-being and comfort are our top priorities, and we are committed to making your piercing experience as stress-free as possible. So take a deep breath and relax, we've got you covered.

  • Why do I need to come back for new jewelry? (Downsizing)

Attending your downsizing appointment is crucial for the health of your piercings. We cannot overemphasize how important it is to wear properly fitting jewelry. Initially, we provide longer jewelry to accommodate any potential swelling. However, it is absolutely essential to shorten the jewelry once the swelling subsides. Failure to do so may cause snagging or the development of a piercing bump, which we want to avoid at all costs.

Ill-fitting jewelry not only looks unsightly but also feels uncomfortable. You must follow up and schedule your downsizing appointment. You'll be pleased to know that all our posts are made from implant-grade titanium, which may not be visible but helps reduce costs since you'll eventually need to replace it with something more suitable once the initial swelling has reduced. In certain cases, multiple downsizes may be needed to achieve the perfect fit.

We prioritize your piercing's well-being and want to provide you with the best possible experience. By scheduling and attending your downsizing appointment, you'll help maintain the health and aesthetics of your piercing, ensuring long-term satisfaction. So, don't hesitate to trust us and schedule your appointment today. We guarantee that we will take care of your needs and make sure that you leave completely satisfied.

  • Do you offer genital piercings?

We are not currently offering genital piercings.

  • Where are the piercings performed? Will I have privacy?

All piercings are done in a private room with a locked door, ensuring 100% privacy during the procedure.

  • Am I allowed to bring friends into the back with me?

Certainly! You're welcome to bring one respectful friend to accompany you for the piercing. However, we strongly recommend coming alone to ensure a focused and comfortable experience. Please refrain from bringing large groups, as maintaining a calm environment is important, and they will be kindly asked to wait outside the studio.

  • Can I bring my children?

    WE ARE NOT OFFERING SERVICES TO MINORS UNTIL FURTHER NOTICE.

    Please be aware that individuals under the age of 18 are not allowed in the shop, except for those who are getting their ear lobes pierced. We recommend arranging for childcare before your appointment. If you arrive with a child, we regret to inform you that we will have to request you to reschedule for a more suitable time. In such cases, a cancellation fee will be applicable. However, if you have an infant who is breastfed or bottle-fed, not yet walking, or can comfortably remain in their stroller or car seat, you are welcome to bring them in.

  • What about tipping? I’m not quite sure how this works with piercings or tattoos.

We often receive questions about tipping. When it comes to piercings and tattoos, tipping is greatly appreciated and entirely acceptable as these services are provided by professionals. Tipping allows us to treat our loved ones and pets at home. The amount of the tip is entirely up to you! If you were pleased with the service and outcome of your piercing, tipping is a wonderful gesture of appreciation. In the past, we have received thoughtful gifts such as rocks and minerals, snacks, and even drawings, so it's truly the thought that counts. As a general guideline, it is standard to tip between 15% to 25% of the total cost. If possible, please leave a cash tip, but if you're paying by credit, you can add a tip at the end of your service.

If you're unable to leave a monetary tip, we would greatly appreciate it if you could share your experience through a Google review. Your feedback is immensely valuable to us and helps us continually provide exceptional services. We genuinely love hearing about your experiences, and it aids us in delivering top-notch service to all our clients.f